Standard 3.3.4. Accountability, Monitoring and Evaluation of Service Provision

Although there is no official law that regulates this issue, other laws that regulate licensing for providing services of social and child security do stipulate that if the competent state administration authority, during the period for which the activity license was issued, determines that the service provider does not meet the prescribed conditions, it will initiate the procedure for suspension of the license. This indicates that the state authority may monitor and inspect service provider.

Other types of monitoring are available through regular monitoring visits of commission if the CSO received funds for conducting project, as well as through audits that are regulated through the Law on Audit. Service provision monitoring standards and criteria are not regulated by any law or bylaw.

There is no data on number of CSOs that are involved in developing and evaluation of services.

The organizations that provided services and participated in online questionnaire had different experience with control. Namely, 25% responded they were subject to excessive control, 50% that they were not subject to excessive control and 25% marked “I do not know” as an answer. 50% or organizations stated that did not receive any notification on onsite monitoring and control.

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