Standard 3.3.4. Accountability, Monitoring and Evaluation of Service Provision


Except social services, other services do not have a specific legal basis for monitoring both spending and the quality of service provision. Service provision by CSOs is subjected to the general legal requirements on public spending. The secondary legislation adopted in 2015 includes some general provisions on monitoring of services funded by the Ministry of Labor and Social Welfare. Most of the monitoring is focused on spending verification and technical aspects of service provision, with little qualitative monitoring and assessment. There are no identified cases of regular evaluation of quality and effects/impact of services provided. In general, the system of accountability, monitoring and evaluation of services provided by CSOs lags behind. The Monitoring Committee is the body mandated to monitor grants and subventions to legal entities including CSOs. Monitoring can be conducted by central or local level institutions, depending where respective service is based. The Administrative Instruction on monitoring providers of social and family services defines competences of monitoring officers/committees, including a broad reference to qualitative monitoring of services. On the other hand, the administrative instruction on provision of educational services requires only submitting a narrative report at the end of the financing report.

0 – 20 Fully disabling environment20 – 40 Disabling environment
40 – 60 Partially enabling environment60 – 80 Enabling environment
80 – 100 Fully enabling environment


Eighty – three percent of CSOs that have obtained state contracts claimed that monitoring of expenses and qualities of services that they have provided is regular and not excessive. When asked to compare monitoring of expenses and quality of public services provided by CSOs to other sector’s service providers, around 64% of respondents stated that state institutions applied the same criteria. Desk research has shown that none of the greatest providers of state’s contracts to CSOs has not published their monitoring and evaluation reports online. Yet, access to public information has revealed that there has been monitoring of social service providers while such reports remain to be shared with the public

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