Standard 3.3.4. Accountability, Monitoring and Evaluation of Service Provision

Different laws provide different processes of monitoring of the spending. According to the Law on Public Procurement the control over the use and spending of public procurement funds is done by the State Audit Office. All institutions and users of the budget funds are subject to control by the State audit. According to the MLSP, as part of provisions in the Law on Social Protection, the Ministry executes oversights over the work of the CSOs that use funds from the Ministry. Various articles in the Law, provide details on how the process is organized. When it comes to monitoring quality standards, according to the Law on Social Protection, the monitoring procedure for the services provided by contractors is undertaken by the Institute for Social Affairs, which has different profiles of staff with various expertise to assess the quality standards (depending on which issue of social protection is being monitored).

There are very few examples of service providers being subject to excessive control. According to the survey, 11 CSOs applied to provide of public services. Two of them said the state control of their work was excessive, four CSOs that that’s not the case, while five said they do not know. Then, four CSOs said that the control (on the spot check) of their work is done with prior noticeby the public officials. Five CSOs said the criteria for accountability set up by the state during the service provision are clear, two CSOs said that that’ was not the case, and four did not know.

0 – 20 Fully disabling environment20 – 40 Disabling environment
40 – 60 Partially enabling environment60 – 80 Enabling environment
80 – 100 Fully enabling environment

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