Based on the discussions during the 100 Day Challenge for their members to work on strengthening their feedback and complaints mechanisms, Accountable Now have collected 12 key steps to creating an effective online feedback and complaints mechanism as the basic mechanism all organizations should have in place, regardless of their size, context, or stakeholder groups. The article provides simple guide, with reference to some of Accountable Now members’ mechanisms and policies. Many of the given steps should be addressed in an organizational feedback and complaints policy. Read more here.
Source: Accountable Now