Primary Constituent Accountability in Service Delivery Versus Advocacy Focused Organizations

In an attempt to better understand the importance of accountability mechanisms in the work of the pilot partners, Resilient Roots is presenting four case studies. The first case study looks at three dimensions of accountability (giving, taking, and holding to account) and provides examples of how different Resilient Roots partners navigate and practice each dimension. The case study focuses on the approach and activities of an organization – distinguishing between organizations that are primarily service delivery focused and those who are more advocacy focused and examines some of the implications these different approaches may have on primary constituent accountability (PCA) and PCA mechanisms. Read more here.

Source: CIVICUS