CIVICUS as a global alliance of CSOs has its mission to strengthen civil society and mobilize citizens to fight for a more just, inclusive and sustainable world. With the aim to improve and connect, CSOs should continuously ask themselves questions – what tools and strategies will help us to achieve the change necessary to achieve this mission? More specifically from an impact and accountability perspective, what data and accountability strategies, assets or tools can help us shift this power to the people we serve? The newly launched accountability framework would allow testing different feedback channels in order to use accountability as a means to shift the power and to close the feedback loops. More about the concept and the need for such accountability framework is available here, so are the online feedback and complaints forms.